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Do you have questions?
We have answers!
Below you'll find answers to our most frequently asked questions. If you still can't find what you're looking for, feel free to contact us!
Frequently asked questions
Your first visit is all about creating comfort and building trust. Your caregiver will arrive on time, introduce themselves, and go over your personalized care plan. They’ll help with agreed-upon tasks—whether that’s light cleaning, preparing a meal, or simply having a friendly conversation. It’s also a chance for you and your caregiver to get to know each other and ask any questions. Our goal is to make you feel supported, respected, and at ease from day one.
We understand how important consistency and trust are in building a strong caregiver-client relationship. Whenever possible, we strive to match each client with a regular caregiver based on personality, needs, and availability. In the event your caregiver is unavailable, we’ll notify you in advance and send another qualified team member who is fully briefed on your care preferences.
We take the time to get to know you—your needs, preferences, and personality. During our initial assessment , we ask detailed questions to understand what type of support you’re looking for and the kind of companion you’d feel most comfortable with. Based on this, we thoughtfully match you with a caregiver whose skills, availability, and personality are a great fit. And if for any reason the match doesn’t feel right, we’re happy to make adjustments until you’re completely comfortable.
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